Bet Lua Privacy Policy — How your information stays protected

1 Introduction

Bet Lua is an internationally licensed online gaming platform serving Bangladesh and other countries. We place the utmost importance on our users' privacy. Bet Lua's privacy policy is built in accordance with international data protection regulations, in particular the core principles of GDPR.

In this privacy policy, we clearly set out what types of personal information Bet Lua collects, how that information is used, who it may be shared with, and what steps we take to protect your data. We believe transparency is the foundation of trust.

If any part of this policy is unclear or you have questions, don't hesitate to reach out to our support team. We provide assistance in Bengali.

2 What types of information are collected

Bet Lua collects user information in several ways. Full details are provided in the table below:

3 Why information is collected

Bet Lua only collects user information for specific, legitimate purposes. In line with our privacy policy, no unnecessary data is collected. The core reasons are:

• Account management: Identity and contact details are required to create, verify, and manage your account.
• KYC and age verification: To verify age and confirm identity for users 18 and over, as required by international law.
• Processing financial transactions: Payment details are required to process deposits and withdrawals.
• Fraud Prevention: To detect unauthorized account activity and money laundering.
• Service improvement: Gaming behavior is analyzed to improve your experience.
• Legal obligations: Certain data must be retained to meet regulatory requirements.
• Responsible Gaming: To detect and prevent problem gambling behavior.

4 How Your Information Is Used

Bet Lua uses collected information solely for its intended purposes. The guiding principle of our privacy policy is "minimum necessary data" — meaning only what is strictly required for the task at hand.

• Email address and mobile number are used for account login and identity verification.
• To send transaction confirmations and account update notifications.
• To inform you about promotional offers and bonuses — you can opt out at any time.
• IP and device information is used to resolve technical issues and ensure site security.
• To analyze gaming patterns and deliver a personalized experience.

5 Data Sharing Policy

Under Bet Lua's privacy policy, information may be shared with third parties only in limited and specific circumstances. Data protection is ensured through strict agreements in every case:

• Payment Processors: Shared with bKash, Nagad, and banking partners solely to process transactions.
• Game Provider: Certified software companies that supply our games.
• Regulatory Authority: Upon request from licensing authorities as required by legal obligations.
• Law enforcement agencies: When required by court order or for the purposes of an investigation.
• Fraud Prevention Agencies: To verify suspicious activity.

6 Cookie policy

Bet Lua uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: Required for login sessions and site security. These cannot be disabled.
• Functional cookies: Remembers your preferred language and settings.
• Analytics Cookies: Helps identify which sections of the site are used most.
• Marketing Cookies: To show you relevant advertisements — you can opt out of this at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the platform.

7 Data Security Measures

Bet Lua uses industry-leading technology and methods to protect your personal information. Our security framework operates across multiple layers:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): For added security on your account.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Firewall & DDoS Protection: Prevention of unauthorized access at the server level.
• Restricted access controls: Only authorized personnel have access to specific data.
• Data Backup: Regular encrypted backups are securely stored off-site.

8 User Rights

Under Bet Lua's privacy policy, you have full control over your data. Your key rights are outlined below:

9 Data Retention Period

Bet Lua does not retain any information longer than necessary. Retention periods vary by data type under our privacy policy:

• Account information: Minimum 5 years after account closure (as required by law).
• Transaction records: 7 years (as required by financial regulations).
• KYC documents: 5 years after account closure.
• Gaming History: Up to 3 years.
• Marketing Consent Records: 3 years after opt-out.
• Cookie data: 30 days to 2 years (depending on cookie type).

Once the retention period expires, your data is securely destroyed. If a legal dispute is ongoing, the relevant data may be retained until the matter is resolved.

10 Children's Privacy

Bet Lua's privacy policy takes a particularly strict stance on protecting minors. Our platform is intended for users aged 18 and above only. We do not knowingly collect personal information from anyone under the age of 18.

If a parent or guardian discovers that their child has created an account on Bet Lua, please notify our support team immediately. We will close the account and delete any collected data.

11 Privacy Policy Updates

Bet Lua reserves the right to update this privacy policy as needed. For any significant changes, we will:

• We will notify you by email at least 15 days before any changes take effect.
• A clear notice will be displayed on the platform.
• We will update the "Last Updated" date at the top of this page.
• Your separate consent may be sought for significant changes.

Continued use of the platform after changes take effect will be considered acceptance of the updated policy. We recommend checking this page regularly.